Posts Tagged ‘Samsung’

Or why I’ve re-boxed mine already.

So a few weeks back I was selected to be a beta tester for Samsung’s “SmartThings” and I was initially excited at the prospect – after all I’d had to fill out a ‘why me’ form and provide a security deposit. That was a new one for me, but I understood the necessity as the kit they supplied will retail at £199. It wasn’t until I after I’d supplied all my details and the security deposit that we lucky ones were told we don’t get to keep what we’ve tested.

Well that’s a first for me. Between myself and my wife we have ended up being product testers for gear costing from a few £10’s of pounds to several £100’s and each and every time (except one instance where the kit was faulty) we’ve been allowed to keep the gear. Part of the benefit and beauty of being selected for testing is that you get to keep the kit. That said, they are at least providing free return postage so I don’t need to pay for that.

First off – what is it? Samsung’s SmartThings is a way to enable your home to become ‘smart’ and a secondary aim of bringing all your disparate smart items under a centralised control and management. At least, that’s my read on it.

So the crux of this post is to blog about why I’ve boxed it back up already.

  • Zero Return… (almost)
    I’ve already mentioned we have to return the product – which in and of itself is not a deal breaker but the only sweetener we’ve been given is that if we partake of further competitions over the next 6 weeks then 30 of us (with no idea how many have been selected that could be like winning the lottery) will be picked to keep their SmartThings. And a further 30 at random. It may sound like I’m being bitter but the bottom line in this is that Samsung are expecting us, the public, to test their product with no clear benefit to us the testers.
  • I say no clear benefit…
    However we have been offered to pay a discounted price for the product and keep it at the end of 6 weeks but with no idea of what this discount is. It could be measly, it could be really generous but the uncertainty doesn’t encourage me.
  • No wi-fi – seriously?
    This is meant to manage my smart home and your box requires a hard wired connection. I get offering the hard wire as not every home has wi-fi or at least decent wi-fi coverage but not to have it as an option from the get go is, for me, a deal breaker. I don’t want to add yet another device to the ever growing stack in my front room. My wife already says it looks like the bridge of the Starship Enterprise..!
  • Data coverage…
    It isn’t clear when you first get this device or to utilise properly that you will need a decent data connection and probably they should also advise that maybe an unlimited data plan would be best. Where I live, ubiquitous good data coverage is not a reality. We have far to many hills and valleys for the current range of tech to easily cover the area. Plus the few areas that offer 4G (it’s pointless considering anything less in my area as they simply don’t do sufficient “in time” data connectivity) make it a hit and miss as to whether you’d get the alerts or the connectivity required to do the smart things you need to do.
  • The App
    I have nothing good to say about the app that will be the users point of interaction with their smart setup. It is overly confusing, can easily mis-direct you and then getting back to where you wanted to be becomes a frustration rather than a pleasure. It also took my hub, which to be fair to Samsung may not be their fault, several attempts to connect to all four of the gadgets provided even though they’d been plugged in for a couple of minutes.
  • Alerts
    After connecting and configuring alerts, etc this is surely the next key thing you’d need from the app? My ‘multi sensor’ (think door or window alarm sensor that works by detecting the two halves  of it moving part) was even one of the ‘suggested’ tests during setup phase. It encourages you to move the two halves apart to see the alert screen change from Open to Closed or vice-versa. The wording of the suggestion implies that you “will see it change above” – only I had to exit that screen and go back in for the app to register that the sensor had changed.
  • Release Date
    ermm, call me crazy, but isn’t the idea of having people test your product is to help iron out kinks, fix obvious oversights and the like? Well explain to me why the UK public release date was for September 10th 2015 and we didn’t get the product to test until this week. I mean, just what is the purpose of the testing? The cynical me would say it’s for the free advertising that Samsung will get. As part of the drive by the managing company we ‘testers’ are encouraged to share about the gear and to do market research with our friends to the degree that they’ve provided standard questions to ask.

All that said, I do however, commend Samsung for trying to bring multiple different technologies that make ones home Smart and to try and make an inroad into centralising the management of these disparate devices.

Just won’t be for me.

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